How FSM Software for Broadband Industry can boost your Broadband business by up to 50%
FSM Software for Broadband Industry is useful because the broadband industry is majorly dependent on a company’s field staff, technicians and workers. Since the job requires the on-site presence of technicians, ensuring they get the job done at the earliest and get back to the office on time becomes a hindrance to smooth operations. If not coordinated properly, keeping track of multiple workers, inventory, and material while maintaining efficient operations can easily go wrong.
In the Broadband industry without effective tracking and communication, employees are slow to get to work, and service orders follow a haphazard path rather than the intended one. With so many customers needing service, it’s not so easy to assign people to work and tell them to get the work done quickly. Instead, you must plan tasks and schedules according to localities, and distribute supplies and equipment.
However, none of this matters if you have no idea what is going on or where your employees are during working hours. Managing your dynamic workforce in Broadband Industry also requires a smart and mobile solution. Not only to find employees during working hours but also to ensure that field service schedules and tasks follow an efficient and streamlined way of working. Achieving this requires the use of specialized FSM Software for the Broadband Industry.
Field Service Management, FSM software for Broadband Industry helps manage and automate all field service operations in a broadband industry including dispatch, employee/vehicle real-time tracking, inventory assignments, and reporting. FSM software for Broadband Industry can create optimized schedules and routes for field workers when integrated with customer data to ensure efficient deployment and maximum customer reach while creating the whole process paper and complications-free. FSM for Broadband Industry also keeps employees and the concerned authority connected through always-on communication channels. If there is a problem in the field, a field service management application can help alert the proper authority for immediate and fast solutions.
Why FSM software for Broadband Industry is the answer to your day-to-day challenges?
1. Inventory not optimized:
Effective inventory management is at the heart of supply chain management breakthroughs. Managing multiple types of inventory, including finished goods, raw materials, work in progress, partner inventory, etc. is truly at the intersection of supply and demand. For several years, business owners in the broadband Industry have known that there is a direct correlation between effective inventory management and the generation of cash flow in the company. Research shows that inventory optimization can increase your sales by up to 40%. Besides field service management, it is difficult to track inventory, resulting in unoptimized inventory.
2. Task planning for technicians
Owners of broadband businesses reported that approximately 25% of jobs were missed due to unscheduled execution. Multitasking can sometimes be challenging when it comes to managing work items simultaneously considering which technician is qualified for which task and which technician is in which location, all within a limited amount of time. All jobs must be perfectly distributed. An FSM Software for Broadband Industry should be the right option. Here you can schedule a job with a technician after checking their location.
3. Completion of the task at the right time:
The FSM Software for Broadband Industry offers good value for money. Apart from all these features, you can use this app to track your technicians. It can help you assign tasks easily. You just need to check where your technician is. Since many damage technicians do not arrive on time, you can use this app to determine the technician closest to the damage site. More than 80% of customers are happy and satisfied when the problem is solved in a short time.
4. Income and expense management
80% of business owners experience significant losses due to poor cash flow management. Reporting expenses can sometimes be a difficult task if you don’t know your income and expenses. However, what the Field Service Support app does is that you can always check the payment your technician received through this app or other expenses you or your technician incurred. It allows your technician to add all expenses and update all payments received from time to time.
5. Management of the AMC (annual maintenance contract):
40% of AMCs are skipped due to poor task management. It is not affordable for broadband business owners to forget the regular maintenance of their customers’ equipment and machinery. Therefore, FSM software for the broadband Industry manages annual maintenance contracts by sending notifications and pre-scheduling tasks for technicians.
FieldWeb: Best FSM Software for the Broadband industry
FieldWeb is an all-in-one solution FSM Software for the broadband Industry. Owners of broadband service businesses face difficulties in managing and organizing their operations, which ultimately hinders growth. FieldWeb is highly interactive field service management software that helps you automate business processes, optimize inventory, manage customer relationships, and schedule jobs.
FieldWeb helps the field service industry manage inventory with its inventory optimization tool that lets you track and manage your inventory by performing tasks. Moreover, this tool will never let you run out of inventory. It ensures timely creation and scheduling of tasks or services, assignment of proper inventory to technicians, and real-time tracking of task completion.
FieldWeb’s real-time tracking tool allows you to keep track of your workers and technicians. It helps you allocate the appropriate manpower for the task. The broadband industry cannot tolerate delays in connection repairs, which makes FieldWeb a must-have application in this industry. With the cash flow and savings account management tool, you can track all income and expenses, helping to reduce unnecessary spending.
FieldWeb was developed to make the entire service lifecycle more efficient. FieldWeb reduces customer wait times by assigning jobs to on-site technicians and forecasting spare parts needs. FieldWeb improves the first-time fix rates and ultimately satisfies customers. FieldWeb is an essential software to achieve this goal.
FieldWeb relies on customer feedback.
FieldWeb has delivered great results for broadband business owners. FieldWeb has made the entire service lifecycle paperless and transparent. Broadband business owners have automated much of their operations with this FSM software, resulting in optimized inventory, smooth operations, better cash flow, and overall business growth with customer satisfaction. Moreover, FieldWeb can greatly help your Broadband business in terms of working hours, increasing work efficiency, managing work orders, and overall business development.
