5 Ways Automated Field Service Solutions are Changing the Game for Technicians

  • Schedule appointments faster
  • See real-time alerts when a replacement job is scheduled
  • Centralize critical documentation
  • View a customer’s licensing agreement and history on-the-go
  • Access real-time parts inventory
  • Keep more precise timesheets
  • Eliminate the necessity for a written record of job receipts
  • Communicate with other nearby technicians
  • Create new work orders and activities from anywhere
  • Access custom inspection forms remotely
  • Be fully functional offline for when fieldworkers are out of range
  • Coincide with the fieldworker’s workflow and show information in the context of where each job fits within that workflow
  • Instantly sync new schedules and jobs for the most reliable tailed data across departments
  • Offer quick access to reference documents to guide field technicians
  • Capture signatures of technicians and customers
  • Monitor and receive alerts about inventory
  • Enable communication between customers and technicians
  • Be OS agnostic to figure on BYOD devices (BYOD explained below)
  • Mobile workforce enablement
  • A user-friendly mobile application interface
  • Simple communications tools (e.g., chat functionality)
  • Cloud-based storage
  • A consolidated data repository
  • 360-degree view of the customer
  • Dynamic, real-time, best-fit scheduling and dispatch
  • On-site invoicing
  • Connected equipment enablement
  • Map integration and GPS tracking
  • Contract and SLA management capabilities
  • Asset and warranty management capabilities
  • Inventory management capabilities
  • Customer and subcontractor vendor portals
  • Resource tracking and performance management capabilities

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